I’ve never had the treat of staying at a Ritz Carlton. So I was looking forward this trip to NOLA as a luxury.
I was expecting a much higher standard of shampoo to jank.
Now, let me start off by making sure I’m perfectly clear on certain points
- Our room was comped for the days we had problems. Without question and quickly, it was taken care of.
- The staff we interacted with, from valet and registration to managers and vice-presidents was kind, conscience and NEVER part of the problem.
That out of the way: THE HOTEL TRIED TO KILL ME.
It was a several-step process: (I didn’t take pictures of everything, but I will share what I’ve got)
- After a very long road-trip from ATL-NOLA, Robin and I arrived at the hotel. We quickly found out that the reserved room wasn’t handicap-accessible. Kind of a big deal. So we were moved to a second room. It WAS h-a, but didn’t have a roll-in shower. Which meant I couldn’t bathe. Which meant my panel was going to be interesting. They had to move me again. Room #3.
- Now Room #3 was a lovely room on the Club Level. HOWEVER. It was set up for looks and not functionality. Which is sort of what a person in a wheelchair needs.
- There were plush runner carpets! But they had to be removed because my chair kept getting stuck.
- The bathroom sink was seated so far back that when I went to spit toothpaste the first time, I spit all over the counter instead of the unreachable sink. From that point on. brushing my teeth took a series of glasses.
- The bathroom mirror was so tall, I could only see half of my head.
- There was a mattress topper that was part of each bed (which was too tall for a handicapped person to get in without holding onto something) and when getting into the bed one day, IT MOVED. It scooted across the bed and almost caused me to fall. In a panic, I jumped on the bed to stop falling and it kicked my weak leg out. Which kicked the brake on my wheelchair. Which rolled into the middle of the room and out of reach. Did I mention that I’d told everyone I was going to take a nap and they could leave?
3. When I knew the hotel wanted me dead!!
- The way the shower was set up there was no possible place to set shampoo/soap. So Robin had to stay close so she could help me. (I know! Lucky girl! I didn’t even charge her extra)
- First shower! The hotel provides a shower chair. And just as I’m finishing I feel the legs move. I say something to Robin. She had noticed the movement too. The legs move again. Robin says something again. I feel it wobbling.
It’s impossible to explain to how embarrassing and UGLY a moment like that is. How it makes you feel. What it does to the part of you that tries so hard to find independence, but will alway rely on others.
Please don’t think we didn’t have a great time.
I got to see friends that made my heart sing.
I tried foods that I’m pretty sure made angels weep.
While I was dumped on the floor I totally took advantage of the time on my knees to give thanks to BodyLogicMD for the trip to the RC spa.
But (as long as this was to write) wonderful as NOLA was, this was part of my trip too.