I have AT&T cell phone service.
When I moved to GA the summer of 2009, I had Tmobile and was very happy.
Unfortunately, our house was built REALLY close to cell phone tower, so the signal literally goes OVER my house.
When we moved into this house over two years ago we ran into this bad signal issue.
I went to Tmobile and instead of saying how we could get a better signal, they just released us from our contract because they couldn’t provide us service.
Fast forward two years, my medical aide Jackie moves in.
She had Tmobile service.
I couldn’t reach her…when that was the purpose of her moving in FOR THE FIRST PLACE!
Her teenage daughter called for a ride from work and had to call me because she couldn’t reach her mom.
Jackie had to switch service (we had to go with At&T to get a Microcell because we STILL couldn’t get decent service).
We went to the Tmobile store to explain the situation and they were very understanding. We just needed to pay them $200 to cancel the contract.
This wasn’t the agreement two years ago, this wasn’t what Jackie was told when she agreed to Tmobile service six months ago and it sure wasn’t what she TOLD TWO MONTHS AGO: if she had connection problems she could stop the cell service.
We were told they had changed policy.
Jackie went up the chain of command asking to *gasp* ACTUALLY SPEAK TO PEOPLE.
She finally spoke to a person named MELVIN BROWN, who told us there was nothing he could do. THEN HE HUNG UP.
Mid-sentence. Without warning.
After much tweeting and this
So if you see me annoying @Tmobile and expecting better of their treatment of customers than to be hung up on and be expected to pay for a non-service, please bear with me.